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Parents/Caretakers Information
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Customer Connect


Customer Connect is California’s self-service child support case information system designed with you in mind. Using this website you can:

  • View payment information
  • Review case information
  • Verify court dates and appointments
  • Update your account information
  • Reset or change your Personal Identification Number (PIN)
  • Enroll to receive eDocuments

You can also send us an e-mail using the “Contact Us” feature. We will make every effort to reply to your e-mail within three (3) working days.  

You will have to log back on to the website to review our response.


You now have the option of using the California Child Support Mobile App.  It's an easy and secure way to access your child support account on the go.


The Customer Connect Instructions Pamphlet will provide you with step-by-step instructions of how to use the website.



If you would like more information, please see: Overview / Case Management / Customer Contact Center / Ombudsperson Program / Complaint Resolution / State Hearing Process